Returns
Refunds
Once we have received your parcel and allowing for the extra measures for the health and safety of our warehouse team we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly. Please allow 10-14 working days for your return to be processed and for our customer care team to contact you.
All refunds will be processed back on to the card originally used for purchase.
We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.
We cannot refund any Tax, Customs or Duties charges that you may have incurred at the time of delivery.
This website transacts exclusively in US Dollars ($) so all refunds will be made in US Dollars. If the payment method used to place the original order is in a different Currency to US Dollars the refund will use a variable exchange rate set at the point of refund.
If you are not the person who placed the order and you wish to arrange a return or if there is an issue with the order, we are only able to discuss the order with the person who paid for the order and the name that the order was placed in, this is due to data protection and GDPR ruling.
Payment with Gift Cards
Orders paid with a Gift Card or eGift Card will receive a store credit.
Promotions & Gifts with Purchase
Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid. If your order contained a free promotional gift, the gift must be included with the return of any related items. If you choose to keep the free gift, the value of the gift will be deducted from your refund